Returns & warranty
Try it. Fire it up. If it's not right, send it back.
30-day fire-it-up returns
Cook on it, season it, use it for a month — if it's not the right fit, return it within 30 days of delivery for a full refund. Items must be in resalable condition; we'll cover return shipping on defective or incorrect items.
3-year guarantee
Every grill and smoker carries a 3-year full-coverage warranty against manufacturing defects — bumpers, grates, seals, and all. Parts stay in stock for a decade past that.
Starting a return or claim
Reach out via Contact us with your order number and a note on what's wrong — we reply, and arrange a return or replacement, within one business day.